Returns
If you are not satisfied with your purchase for any reason, you may return your items within 30 days for a full refund. Shipping cost is not included in the refund and the buyer must cover the cost to return the item. Items that are damaged or marked in any way are not eligible for a refund.
If your items were damaged during the delivery process, contact us immediately at he***@**************om.au so we can investigate the issue.
Custom and Personalised Orders
Due to the personalised nature of these orders, we are not able to accept returns on any items that have been personalised or custom-made for you. We are not responsible for orders with incorrect information or typos due to customer error. Additionally, we are not responsible for orders with typos that were viewed and approved by the customer during proofing.
Cancellations
You are able to cancel your order for a full refund within 1 business days from when you ordered, only if your order has not yet been processed in any way, meaning:
- you have not yet received a proof via email
- you have not downloaded a DIY printable file
- you have not purchased an instant download file (these purchases are non-refundable)
- your order has not been printed and/or shipped yet
If all of these conditions apply and you wish to cancel, simply email he***@**************om.au with your order number and we can help.
Color
All images are high-resolution printed by professional print shops, however, print colors may vary depending on your monitor calibration. Colors on products you receive may vary slightly from the image you see on your screen. If the color is extremely important to you, it is best to do a test print of colors before deciding to purchase.
Customer Satisfaction
If you don’t feel completely satisfied with your experience with Hendra Habits please contact us so that we can correct the problem. We want every customer to be happy with our products!